"A cornerstone of a successful association is effective governance principles and practices - principles that support communication and practices that delineate responsibilities."

Communication
One of the most effective ways to help increase support of Board decisions is thorough communication.  If the members are informed of the issues facing their community and understand why the Board makes the decisions that it does, then they are more likely to support and comply with those community decisions. In addition, effective communication also allows members to voice their comments, requests, concerns, and ideas so that the Board can make its decisions based on the best interests of the entire membership.

To achieve support by the membership of  the governance policies set by the Board of Directors, management must foster communication through Board and Committee meetings, newsletters, private intranets for the Board and Committees, and Online Services for members to stay abreast of Board and Committee meeting schedules, meeting minutes, and actions taken. With our communication programs, members can even participate in membership surveys and vote - all online.

Responsibilities
Clear delineation of association responsibilities allows the association to optimize the use of Board, Committee, and volunteer resources.  Our management philosophy views the Board of Directors as the policy-making body of the association. Our managers act as advisor to the Board when our expertise and experience can add value. We view our role as the Managing Agent for your community responsible for implementing the directives of the Board.  In this way, the Board may delegate the day-to-day operations of the association to the manager such as:

• Completing regular inspections of the property
• Acting on reported violations of the Covenants, Rules and Regulations, and the Design Standards
• Providing notice to homeowners whose property is out of compliance
• Working with the homeowner to resolve issues
• Managing the service contracts and contractors
• Providing the interface between the Association and other governing bodies